Support Center
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Frequently Asked Questions
Account & Registration
How do I create an account?
Visit our registration page and choose your account type: Student (ages 8-17), Parent, or Creator. Fill in the required information and follow the verification steps.
My child is under 13. How do I give consent?
When your child registers, you'll receive a consent email with a secure link. Click the link to approve or deny the account. The link expires after 72 hours. See our COPPA Compliance page for details.
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link. If you don't receive the email, check your spam folder or contact support.
How do I delete my account?
You can request account deletion by contacting us at support@safespace-us.com. For children's accounts, a parent or guardian must make the request. All personal data will be removed within 30 days.
Safety & Privacy
How does SafeSpace protect my child?
We use automated content moderation, friends-only messaging options, blocking and reporting tools, and collect only minimal personal information. See our Parent Guide for a full overview of safety features.
How do I report inappropriate content or behavior?
Click the report button (flag icon) on any post, comment, or user profile. You can also email us at support@safespace-us.com with details. All reports are reviewed by our moderation team.
What data do you collect about my child?
We collect only the minimum information needed: name, username, email, and date of birth. We do not collect addresses, phone numbers, or geolocation data. Read our Privacy Policy for full details.
How do I block another user?
Visit the user's profile and click the "Block" button. Blocked users cannot see your posts, send you messages, or interact with you. You can unblock them anytime from your settings.
Courses & Learning
How do I enroll in a course?
Browse available courses from the Courses page. Click on a course to view details, then click "Enroll" or "Purchase" to get started.
Are paid courses safe to purchase?
Yes. All payments are processed securely through Stripe. We never store credit card information on our servers. Course purchases grant lifetime access to the content.
Can I get a refund for a course?
Refund requests are handled on a case-by-case basis. Contact us at support@safespace-us.com with your order details and reason for the request.
Points & Avatars
How do I earn points?
You earn points by completing courses, engaging with the community (posting, commenting, helping others), and completing achievements. Points can be used to purchase avatar items in the shop.
Can I trade or transfer points?
No. Points and virtual avatar items have no real-world monetary value and cannot be traded, transferred, or redeemed for cash.
How do I customize my avatar?
Visit the Avatar Shop to browse and purchase items with your earned points. Then go to your avatar customization page to equip your items.
Still Need Help?
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